FAQ
Answers to common questions.
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Get in touchDo you support self-managed and plan-managed participants?+
Yes. We work with self-managed, plan-managed and NDIA-managed participants. We can also assist with invoicing and reporting.
How do I get started?+
Reach out via our contact form or phone. A coordinator will arrange a free, no-obligation chat to understand your needs and explain how we can help.
How quickly can services begin?+
Most participants can start within 5–10 business days. Urgent respite and home care needs are often supported faster.
What areas do you service?+
We deliver services across multiple Australian states. Tell us your postcode and we'll confirm coverage and travel options.
Do you offer in-home and telehealth therapy?+
Yes. Psychology, speech and occupational therapy can be delivered in your home, in our clinic spaces or via telehealth, depending on what suits you.
Are your staff trained and screened?+
All staff hold NDIS Worker Screening, current First Aid/CPR and complete CareStride's induction and ongoing training program.
Do you support Home Care Package (HCP) clients?+
Yes. We support seniors on Home Care Packages as well as private clients seeking quality in-home aged care.
How are services costed?+
Our pricing aligns with the NDIS Price Guide for NDIS services and is transparent for home care. You'll always know what you're paying for.
Can families and carers be involved?+
Absolutely. With your consent, we partner with families and carers to ensure consistent, joined-up support.